Booking Terms & Conditions

Reservations for accommodation by guests (the Guest) are accepted by the property owners (the Owner).

The Agreement:

• The rental agreement is between the Guest and the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Owner has dispatched a confirmation of booking. The Guest must be over 18 years of age at the time of booking.

Booking:

• The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.

Payment:

• For bookings made more than 6 weeks before arrival, a deposit (part payment) of 30% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in full on booking.
• The Guest agrees to pay the balance of the payment SIX (6) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.

Cleaning:

• The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. It is common practice for Guests to leave the property in a similar state to which they find it (reasonable cleaning is expected). Please abide by this convention so we can continue to provide good value for future guests.
• Number of People using Holiday Accommodation: The Owner permits the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Owner before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Owner. Extra charges may be applicable if the number of Guests differs from the number on the booking.

Arrival/Departure:

• The properties are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10.30 am on the last day.
• Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 6 weeks of the holiday no refund of the full balance is due.
• It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Pets:

• The Owner permits dogs to stay at We Are Wildings. Reservations for dogs stays must be made in advance. The Owner allows a maximum of two dogs per booking. A fee of £50 per stay will be charged to cover the extras (additional cleaning, bowls, blankets, poo bags, crates etc..).
• If any damage is found in the property, appropriate reparations will be added to the Guests bill. It is the Guests responsibility to insure against damage and personal injury that their pet(s) may cause while staying at We Are Wildings to other animals or people.

Guest Responsibility:

• The supervision of children, babies, and any adults requiring care remains the responsibility of the Guest at all times. Additional care must be taken also while using facilities such as wood-fired hot tubs, stoves, BBQ’s and outdoor fire pits.
• Guests should put all furniture etc back to where it was at the beginning of the rental period.
• Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
• Damage, Loss, Theft: Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs.

Nuisance:

• Guests should not cause nuisance or annoyance to occupants of any nearby property.
• If, in the opinion of the Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.

Access:

• Guests must allow reasonable access to the property by the Owner for maintenance/gardening given reasonable notice.
• Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the website.

Disputes:

• Any dispute arising out of the booking will be between the Guest and the Owner. No complaints can be considered unless notified during the Guest’s stay in the property. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform the Owner at the earliest possible opportunity of any problem.
• The responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner. Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.

Liability:

• The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
• No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.We therefore recommend that valuables are not left unattended, and guests make good use of the mini safes provided.The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest to the Owner.
• No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners:

• The Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The Owner shall not be under any other liability if such cancellation occurs.

No Smoking:

• There is a strict No Smoking policy within the properties at We Are Wildings.

Force Majeure:

• The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control – See Covid-19 policy.

Waiver:

• The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
  Miscellaneous: The Guest agrees that the contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
  Use of our websites and services are bound in accordance with these Guest terms and conditions and our privacy policy which outlines how we use and protect your data in delivery of these services.

Good Housekeeping Bond:

• The Good Housekeeping Bond is a security bond made between you and us (the owners of We Are Wildings Ltd) which is taken on the understanding that you the guest will take care of and cause no damage to the property during your stay. Provided there has been no damage during your stay, this bond will be refunded back to you. The Good Housekeeping Bond is £300. This bond will be refunded back to you within 5 working days. Please note that if excessive damage is caused to a property, appropriate reparations will be added to the Guests bill at the Owners discretion.